VISITOR INFORMATION
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The Triumph Factory Visitor Experience is at Triumph's main factory site located at Normandy Way, Hinckley, Leicestershire, LE10 3BZ, on the A47 between Leicester and Coventry. The site is within easy reach of the M1, M6 and M69 motorways.
Using the postcode LE10 3BZ, most sat-nav systems will take you to the industrial estate on Dodwells Road (A47). Heading northbound you will arrive at a roundabout. From here ‘Motorcycle Factory’ is clearly signed.
Once parked up, take your time to stroll along the Avenue of Legends, each plaque a tribute to the people who made Triumph the brand it is today.
VISITOR INFORMATION
IMPORTANT INFORMATION
The Hinckley factory is a busy working manufacturing facility with many parts of the factory running at different times. This means that your experience will vary, and outside of peak production periods, Friday afternoons and weekends will feel much quieter.
The 90-minute tour involves a lot of walking, with no areas of respite due to it being a working factory, so please ensure you are prepared for this.
Factory Tour tickets may be transferable with a minimum of 24 hours’ notice; however, tour tickets are non-refundable.
OUR POLICY
As a manufacturing facility with a real working environment, our factory tours are unsuitable for children under the age of 4 years old. It is our policy that under 18’s must be accompanied by a responsible full-paying adult at all times. We reserve the right to refuse entry to anyone whose behaviour may affect the safety and enjoyment of our guests and staff.
ACCESSIBILITY
We welcome disabled visitors, and the Triumph Visitor Experience Exhibit, Café, Gift Shop and Factory Tour are all fully accessible to wheelchair users. Please inform us in advance by calling 01455 453088 or by email if you are a wheelchair user or have any access requirements to allow us to accommodate your needs.
If you use a hearing aid, please note that a single ear radio headset is used on the tour.
NMM OFFER
You can now claim half-price admission to the National Motorcycle Museum (NMM) when you book a Triumph factory tour. Proof of Triumph factory tour purchase along with a valid NMM discount card must be produced, so please keep your Triumph Factory Tour tickets to hand and be sure to pick up an NMM discount card during your visit to validate this offer when booking with NMM.
At Triumph's main factory site, located at Normandy Way, Hinckley, Leicestershire, LE10 3BZ, on the A47 between Leicester and Coventry. The site is within easy reach from the M1, M6 and M69 motorways. If you are travelling by train then Hinckley is the closest station, it is then a short taxi ride to the factory.
Visits to the Triumph Factory Visitor Experience Exhibition, Cafe and Shop are free. Factory Tours need to be pre-booked and are charged per person. Please click the BOOK A FACTORY TOUR button top of the page for latest prices and availability.
As a manufacturing facility with a real working environment, our factory tours are unsuitable for children under the age of 4 years old. It is our policy that under 18’s must be accompanied by a responsible full-paying adult at all times. Our factory tour consists of 90-minutes of walking, covering approximately 2km. There are no rest areas within the factory, so please consider the suitability of this activity before booking.
There is onsite parking for both cars and motorcycles including disabled bays close to the entrance just follow the signposts as you enter the factory grounds. Please note we have a height restriction of 2.4m on our car park. If you are arriving in a vehicle above this height, please let us know well in advance.
If you need to change the date of your Tour or make any amendments to the booking you can contact us by emailing our team on [email protected]. We are sorry, but once a Tour is booked, we're unable to arrange a refund if you cancel. Unfortunately, if you are late for your tour time we will attempt to get you on another tour, but cannot guarantee another tour on the same day. If you do not attend your tour and have not notified us in advance (minimum 24 hours) you will not be eligible for transfer or refund.
We cannot guarantee any part of the production line running. This is due to the production schedule, global demand, our quality assurance maintenance programmes and shift patterns. We endeavour to show as much of our production process as possible and plan our tours accordingly; however we can't predict all outages in the production process.
Please print or bring a digital copy of your ticket with you as we will need to scan this on your arrival to confirm your attendance.
No, the entire Visitor Experience is indoors.
If you have any questions please contact us directly on 01455 453 088 or by emailing [email protected] and one of our dedicated team will assist you.
Terms and Conditions: You can view our Booking Terms and Conditions here which provide more information on cancellations, refunds and your rights.
Bags. There is a designated locker area for bags and belongings for the duration of your Factory Tour. Please note that you will need to keep cameras and phones in a secure locker during your tour.
Carers. Full-time carers may accompany a paying registered disabled visitor free of charge. Please bring your proof of carer status when you arrive: a letter from the Department for Work and Pensions (DWP). Unfortunately, if proof is not provided a tour place will be chargeable.
Children. We welcome children of all ages but under 18’s must be accompanied by a responsible adult at all times, as we are a manufacturing facility and safety is our priority. We reserve the right to refuse entry to anyone whose behaviour may affect the safety and enjoyment of our staff and other guests. We do not recommend the factory tour for children under the age of 4, however we are happy for you to bring them free of charge. We recommend that infants wear ear defenders.
Dogs. Accredited assistance and guide dogs are welcome in the Visitor Experience, including the Café and Factory Tour. Proof will be requested on entry.
Factory Tour times. From time to time, our available Factory Tour times may change. See the Admissions section above for full details.
Footwear. We highly recommend all visitors wear flat, closed-toe shoes during their Factory Tour for comfort and safety.
Helmets and rider wear. Factory Tour visitors will have a secure locker in which to place helmets, rider wear and other personal items for the duration of their tour.
Parking. Free parking is available onsite, including designated disabled parking bays.
Rest Rooms. Ground floor male, female and disabled restrooms are available and free to use for visitors. Baby changing facilities are available.
Photography. Photography is allowed in the Visitor Experience, café and shop but unfortunately, taking pictures is not permitted on the Factory Tour.
Refunds. We're sorry, but once a Factory Tour is booked, we're unable to arrange a refund if you cancel.
The Triumph Factory Visitor Experience, Hinckley - Gift Card Terms & Conditions
1. This gift card entitles the bearer to a discount equal to the monetary value of the gift card off a single purchase in the Triumph Factory Visitor Experience shop, Hinckley.
2. This gift card must be used in full in one transaction. No change will be given.
3. This gift card is non-refundable and non-transferable. No cash alternative will be offered.
4. This gift card is not replaceable if lost, stolen or damaged.
5. This gift card is valid for 12 months from date of issue and is only valid once date stamped with an issue date.
6. This gift card is void if the date issue stamp cannot be clearly read.
7. This gift card cannot be used to purchase another gift card in order to extend the expiry date.
8. This gift card can only be used to purchase physical products sold in the Triumph Factory Visitor Experience shop, Hinckley, equivalent to the monetary value of the gift card or as part-payment for the physical product
9. This gift card is only valid when presented in person, in store. The gift card cannot be used online or by any other means where the bearer is not present and in possession of the gift card.
10. In the event of a refund where full or part payment was made via gift card, the bearer will first be credited with a gift card to the value of the one used in the original transaction, and if there is any remaining refund amount due this will be credited via the additional payment method used at the time of purchase.
11. The gift card can be used towards final payment of a balance as long as it is presented in person in compliance with clause 9.
12. This gift card is not a cheque guarantee, credit or charge card.
13. The Triumph Factory Visitor Experience, Hinckley reserves the right to refuse to accept a gift card in payment or part payment for any item where it reasonably suspects that the card may have been stolen, tampered with, duplicated or obtained in another illegal way.
14. Gift cards will be subject to verification at time of presentation and The Triumph Factory Visitor Experience, Hinckley reserves the right not to accept any cards that have or appear to have been forged, damaged, defaced or otherwise tampered with.
15. The Triumph Factory Visitor Experience, Hinckley reserves the right to amend these terms and conditions without prior notice.
16. The Triumph Factory Visitor Experience, Hinckley is owned and operated by Triumph Motorcycles Ltd, Company Reg. No. 01735844, Registered Address Ashby Road, Measham, Swadlincote, Derbyshire, DE12 7JP. Should you wish to contact us about the terms of this gift card, please contact 01455 453088.
